The Duncraft story starts with our dad Gil Dunn inventing a wood tray that clipped onto wooden windowsills. It had everything to attract wild birds up close: seed wells, a water dish and perching dowels with holes for peanut butter! This was in 1952. By the late 1960's the black and white 16 page Duncraft catalog was carrying a whole variety of bird seeds and feeders.
My brother Mike and I took over running Duncraft in the early 1970's. We continued to develop Duncraft-brand bird feeders and foods, which were offered in our catalog and to specialty shops across the country. Our goal has been to build wonderful bird feeding products in our shop in Penacook, New Hampshire and to present them and the best of other manufacturers in the Duncraft catalog. Our vision is to create havens for birds one backyard at a time and to promote our customers' enjoyment of watching birds and their connection to nature.
At Duncraft we field test and use the products we offer. Our first consideration is always bird safety. We have been a leader in introducing new seeds for birdfeeding and in creating seed blends. Our standards for seed are extremely high: we accept only clean, fresh seed into our warehouse --- and we sell it so quickly that it always arrives as fresh as it can be at our customers' doors.
| Customer Help Desk and Guarantees |
 The Duncraft Guarantee
We want you to be completely happy with our products and service. We guarantee products for one year from date of purchase. If you are anything less than completely satisfied, you may return your purchase for an exchange or a product refund.
Please Note: We offer additional squirrel damage coverage on Duncraft Brand bird feeders only.
The Duncraft Brand Bird Feeder Guarantee
As of 2010 Duncraft adopted a uniform Guarantee for Duncraft brand bird feeders it has manufactured. Duncraft will provide replacement parts or replacement feeder, at its option, free of charge if a Duncraft brand feeder is defective in materials or workmanship for one year from date of purchase. This does not extend to damage due to neglect, accident, misuse, or exposure to bears, nor does it include normal use and wear and tear.
Please note: If you have bears in your area, we advise our customers to do what we do: take birdfeeders indoors if bears are in your area. We do not cover damage from bears.
Customer Services:
Questions about our products? Or about bird feeding in general? Our Duncraft expert Customer Services Associates are ready to help. OurHelp Line is Toll-Free 1-888-879-5095. Call for tips, product information, and experienced advice: Weekdays 8:30am - 5:00pm EST.
Order Toll-Free: 1-888-879-5095
Our Customer Sales Associates are available to take your phone orders Monday - Friday 8:30am - 5:00pm ET.
Questions on Bird feeding?
Our Wild Bird Blog has information on all aspects of bird feeding. You are likely to find the answer to your question there. If not, try contacting our knowledgeable customer service staff.
For questions on orders or products, name addition or removal from our mailing list, address changes or updates contact Customer Service. (Weekdays 8:30am to 5:00pm ET)
Duncraft E-mail Directory:
President & CEO Michael M. Dunn
Director of Multi-Channel Marketing Shelby Dunn-Kimball
Director of Strategy, Affiliate Marketing Allison Dunn
Email Communication Manager Michelle Story
Operations Manager Scott Hoyt
Customer Service Manager Heidi Babb |
The Duncraft Story
In 1952, Duncraft became a pioneer in manufacturing products for a hobby that is now the second largest in America—backyard bird feeding. This was the year Gil Dunn invented the Flight Deck Windowsill Feeding Station. The design was extremely innovative for its time, offering fresh bird seed, water and even peanut butter–all designed to attract wild birds to windows where they could be seen and enjoyed up close. Sales began with only a small tear-out ad in the New Yorker. Over the years, Gil continued inventing and producing products for wild bird lovers.
In the 1960’s Duncraft published a black & white 16 page mail-order
catalog, offering bird feeders, houses, seeds and bird-oriented gifts
for wild bird lovers. 
In the 1970’s, the second generation, Mike and Sharon Dunn, continued to grow the company, crafting Duncraft-brand bird feeders, houses, premium hard-to-find bird seed blends, and producing a bi-annual mail-order catalog featuring top quality bird products, most manufactured by Duncraft.
Duncraft entered the world of eCommerce in the mid 1990’s with our website, duncraft.com. Duncraft’s website now offers the largest selection of wild bird feeding supplies online. Duncraft continuously strives to engage customers, helping them learn more about their backyard birds. Duncraft Wild Bird Blog has hundreds of articles about bird housing, bird feeding, providing water, proper habitat, species of birds and more, to guide customers as they seek answers on how to help and enjoy birds. Now with Facebook and Twitter, Duncraft interacts with, teaches and learns from customers in real time—further enhancing the customer’s experience by sharing photos, events, fun contests, opinions and stories about wild birds.
Today Mike Dunn continues the traditions begun by his father so many years ago. Although our world has changed, Duncraft remains true to its goals from the 1950’s—to create innovative solutions for backyard bird feeding and to offer the very best in product quality and usability, and excellent customer service with reliable home delivery. Mike’s designs include over 400 bird feeding products made in Concord, NH and many new products are added each year. As it began in 1952, Duncraft continues to be the primary source for new ideas in the bird feeding industry—giving bird lovers years of bird feeding enjoyment, success and satisfaction.
We hope you enjoy browsing around our website. The Duncraft Blog offers a remarkable array of informational features on many aspects of bird feeding. Our Email Newsletters and promotions provide links to articles as well as presenting the newest products and great offers on popular items. They are fun to read and there is always something new!